Frequently Asked Questions

FAQ’s

 

When Can I expect Delivery of my Order?

We dispatch the products within one Business Day (Barring Weekends and Public Holiday), Domestic Delivery of Products takes 3 ~ 5 days. You shall be receiving notification at each step. In case of any exception, we shall keep you posted.

What are the Shipping Charges?

Shipping is free on all products purchased from www.RedClaw.in

We at RedClaw believe that customer should have peaceful shopping experience, increasing the charges on name of shipping after you have done all the work of finalizing the product spoils customer experience. So, have pleasurable shopping experience with RedClaw.

The prices are quite low for the products, are these really genuine products?

We are working on direct model, i.e no distribution channel in between, no commission to Marketplace like Flipkart / Amazon. It is direct from Manufacturer to End Customer, Thus you are getting the quality product at a reasonable price and this is our mission.

This is my first purchase with RedClaw, it is difficult to trust you with pre paid option, please suggest.

We respect your view and understand the same and thus we have deployed Payment Gateway which is PCI-DSS Level- 1 Complied having TLS Encryption, works on Tokenization process and having Two – Factor Authentication and thus we do not have any visibility of Credit Card / Debit Card details. Presently we have tie-up with Razorpay Payment Gateway, you may check its credentials anywhere online.

What if, I pay by card and you do not dispatch the product?

We are working hard on increasing the footprints of our organization; we are spending lot of money on Branding and Marketing. We are doing lot of research on products. Single such incident will hamper our image and there is no way that we may think of getting involved in such malpractice. Rest assured, your money is safe with us. We have clear process laid out and is monitored by competitive manpower. Still, in case of Force Majeure or any other unforeseen circumstances, you encounter this problem; please write directly to me on sharad@embino.com, I assure you of best of the services.

Why the same product have different prices at different place (Flipkar, Amazon, RedClaw website)

When we sell through Flipkart / Amazon or any other market place, we need to pay commission and other charges to Marketplace. Commission at different marketplace is different and hence the price. For sales from our website, we need not pay any commission to any marketplace, hence the price is lowest on our website.

 

If you have any other query, please feel free to write back to us on hello@redclaw.in